Our promise(s)

So why work with us rather than somebody else?

  • Our ‘No Jargon’ guarantee – to help our dialogue stay meaningful.

You shouldn’t catch us saying things like: “You can leverage sustainability by using process orientation to capture the low hanging fruit…”.  And if you do: you get to sling that (low hanging) fruit right at us.

  • YOUR platform – so the project is focussed on your dreams and struggles, not ours.
  • Outcomes, not models – so you end up where you want to end up.  …and not as checkmarks on a list

What we mean: we once worked with a company whose engineers had determined that it would take 12 steps to find a solution to their problem.  At the end of the 12 steps – no solution.  But as all the steps had been taken, the engineers marked the project as “complete”.

That’s not complete to us – complete is when you and we together determine that you’ve achieved what the project was intended to achieve.

  • Processes and milestones – so you know where you’re headed, and can track progress.

This protects you as much as it does us:  together we define the steps, how we’ll know if they’re complete, and what each party needs to do to complete them.  At the same time, we build in ongoing reviews so that we assess in real time how things are going, and where modifications may be necessary.  And we move forward only with clarity and agreement on what is to be done next, and when we will next review it.

  • Reasonable (in)consistency – at the beginning of a project it seems easy to determine what needs to be done and how.  And then, the unexpected happens:  resistance or tremendous enthusiasm (where you least expected it); external factors like legislation or customer demands or supply shocks.  We work with you to find ways over, around and through such moments.  We adapt, we work weekends, we work nights – we do what it takes to make sure the project delivers.
  • The guarantee: You only pay for what you’ve signed off on.  At each review if you are satisfied with the steps taken and progress made, you sign off.  If you are not, we determine the plan for fixing that.  But you only pay when we are agreed.

If this makes sense to you,  contact us directly.  (Want to know more about who we are?  Click here to get a snapshot view…)